Last updated: June 2026
ONYX Tennis & Padel Activewear (“we”, “us”, “our”) operates the website onyxfitline.com. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or place an order with us.
By using our website, you agree to the practices described in this policy.
1. Who we are
ONYX Fitline is the data controller responsible for your personal information. You can contact us at onyx.fitline@gmail.com or by phone at +34 602 549 338.
2. What information we collect
We collect information you provide directly and information gathered automatically when you use our website:
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Contact and account details — name, email address, billing and shipping address, phone number
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Order and transaction data — items purchased, order history, payment confirmation
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Payment information — processed securely by Shopify Payments; we do not store your card details
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Communications — messages and enquiries you send to us
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Device and usage data — IP address, browser type, and pages visited, collected automatically via cookies and similar technologies
3. How we use your information
- To process and fulfil your orders
- To send order confirmations, shipping updates, and customer support responses
- To send marketing emails, if you have opted in (you can unsubscribe at any time)
- To improve and personalise your shopping experience
- To prevent fraud and maintain the security of our services
- To comply with our legal obligations
4. Legal basis for processing (GDPR)
We process your personal data on the following legal grounds:
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Contract — to process and deliver your order
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Legitimate interests — for fraud prevention, security, and service improvement
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Consent — for marketing communications (you can withdraw consent at any time)
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Legal obligation — to comply with applicable laws and regulations
5. How we share your information
We do not sell your personal information. We may share it with:
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Shopify — our e-commerce platform, which processes data on our behalf. See Shopify’s Privacy Policy.
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Shipping and logistics providers — to fulfil and deliver your orders
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Payment processors — to handle transactions securely
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Legal and regulatory authorities — where required by applicable law
All third parties are required to handle your information securely and in accordance with applicable data protection law.
6. Cookies
Our website uses cookies to enable core functionality, remember your preferences, and improve your browsing experience. You can manage your cookie preferences through your browser settings.
7. International data transfers
Your data may be transferred to and processed in countries outside the European Economic Area. Where this occurs, we ensure appropriate safeguards are in place, such as the European Commission’s Standard Contractual Clauses.
8. How long we keep your data
We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Order and transaction records are typically kept for 7 years in accordance with accounting and tax obligations.
9. Your rights
Under GDPR and applicable EU law, you have the following rights:
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Right of access — request a copy of the data we hold about you
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Right to rectification — request correction of inaccurate or incomplete data
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Right to erasure — request deletion of your data, subject to legal limitations
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Right to restriction — request that we limit how we process your data
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Right to data portability — receive your data in a structured, machine-readable format
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Right to object — object to processing based on legitimate interests or for direct marketing
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Right to withdraw consent — where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, contact us at onyx.fitline@gmail.com. We will respond within 24 hours.
You also have the right to lodge a complaint with your local data protection authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD): www.aepd.es.
10. Children
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from minors.
11. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website after any changes constitutes acceptance of the updated policy.
12. Contact
For any questions about this Privacy Policy or to exercise your rights, contact us at onyx.fitline@gmail.com or call +34 602 549 338.
